Key Responsibilities
* Support the Quality team with the administrative and operational tasks of the department.
* Assist with monitoring compliance with the hotel’s quality standards, procedures and service guidelines.
* Support the preparation and follow-up of quality checklists, inspections and internal audits.
* Collaborate in carrying out quality checks across the different areas and departments of the hotel.
* Assist in monitoring guest feedback received through different channels and support the follow-up of relevant comments and areas for improvement.
* Support the collection, organisation and analysis of guest feedback and quality-related information.
* Collaborate with different departments to follow up on identified issues, incidents and opportunities for improvement.
* Assist in maintaining and updating quality procedures, guidelines, checklists and other relevant documentation.
* Support the preparation of reports and presentations related to quality indicators, guest feedback and improvement actions.
* Collaborate with the Front Office, F&B;, Housekeeping, Spa, Maintenance and other departments to ensure consistent quality standards across the hotel.
* Support the follow-up of corrective and improvement actions, ensuring that agreed actions are properly documented and monitored.
* Assist in preparing and coordinating internal quality training and awareness initiatives for team members.




* Support the monitoring of online reviews and other guest satisfaction channels, identifying recurring topics and relevant trends.
* Help ensure that the guest experience is aligned with Nômade Temple’s values, philosophy and service standards.
* Maintain organised and up-to-date quality files, databases and internal tools
* Support the department in identifying opportunities to improve processes, communication and the overall guest experience.
* Participate in other Quality projects and tasks according to the operational needs of the department. Profile & Competencies
* Student of Hospitality Management, Tourism, Business Administration, Quality Management, Business Management or a related field.
* Interest in hospitality, guest experience and service quality.
* Strong attention to detail and an organised and structured approach to work.
* Analytical mindset and ability to identify areas for improvement.
* Good communication and interpersonal skills.
* Proactive attitude and willingness to collaborate with different hotel departments.
* Ability to work independently while also being a strong team player.
* Customer and service-oriented mindset.
* Availability: 6 to 8 months. Conditions
* €600 gross monthly stipend
* Free accommodation (only in Ibiza)
* Meals included
* Hotel uniform provided #J-18808-Ljbffr

📌 Quality Internship 2027 (Islas Baleares)
🏢 Nomade Temple Madrid
📍 Islas Baleares