Responsibilities / Tasks For our office in Granollers, we are looking for an Interim Back Office Specialist to support customer service, order management and administrative operations, ensuring an efficient order-to-cash process and an excellent customer experience.

Key Responsibilities
* Act as the first point of contact for customers via phone and email, managing inquiries and coordinating with internal departments when required.
* Prepare and manage customer quotations and follow up on commercial offers.
* Process customer purchase orders, create sales orders and coordinate product availability and delivery.
* Monitor order fulfillment in collaboration with Supply Chain and Logistics teams.
* Register and coordinate service requests, assigning technicians according to availability and geographical area.
* Manage service invoicing, including proforma and final invoices, credit notes and related documentation.
* Administer maintenance contracts, ensuring accurate system updates, intervention tracking and billing activities.
* Resolve incidents arising throughout the order-to-cash process.
* Coordinate travel arrangements for field service technicians and other employees.
* Ensure accurate administrative documentation and data management.

Your Profile
/ Qualifications




* Studies in Administration & Finance
* Minimum 2 years of experience in a Back Office, Order Management or Customer Service role.
* Strong administrative and organizational skills.
* Experience working in a project-based environment is a plus.
* Native-level Spanish and advanced English. Portuguese is an advantage.
* Excellent communication and stakeholder management skills.
* Strong customer orientation and problem-solving mindset.
* Ability to manage multiple priorities and work effectively across departments.
* Results-oriented and proactive approach.

We offer
* Please note: This is an interim role.
* Attractive compensation package aligned with experience and responsibilities.
* Private health insurance plan
* Employee Assistance Program
* Versátil

working hours
and a hybrid working model (up to two days per week remote).
* 23 days of vacation per year.
* Great work environment as part of a collaborative team
* Continuous internal training and career development opportunities, both nationally and internationally.
* The opportunity to join a company recognized as a Top Employer 2026. Did we spark your interest? #J-18808-Ljbffr

📌 Interim Back Office Specialist – Customer Service (España)
🏢 ES04 GEA Process Engineering
📍 España