A fully dedicated Talkdesk Customer Experience Manager embedded within the Orange team, responsible for maximizing the value of the Talkdesk platform and supporting Orange's CX and AI role combines strategic customer leadership with strong technical fluency, working closely with Orange business and technical teams to identify, develop, and optimize high-value use cases, particularly across AI and Agentic capabilities. The CXM acts as a trusted advisor and orchestrates the appropriate Talkdesk teams across Product, Engineering, Professional Services, and Customer Care to drive adoption and measurable business outcomes.

Core Responsibilities

AI & Use Case Development

- Identify, prioritise, and support AI and Agentic use cases based on Orange business priorities.
- Translate business challenges into defined use cases, success criteria, and measurable outcomes.
- Support use cases from discovery and pilot through adoption, optimisation, and scale.
- Advise on Talkdesk products/features mainly on Talkdesk AI




- Evaluate use-case performance and continuously identify opportunities for improvement and expansion.

Technical Advisory & Platform Optimisation

- Maintain strong technical knowledge of the Talkdesk platform and Orange environment.
- Engage confidently with customer technical teams on topics including integrations, APIs, routing, data flows, architecture, and AI configuration.
- Identify platform optimisation opportunities and proactively surface technical risks or dependencies.
- Facilitate working sessions and coordinate Product, Engineering, Professional Services, or Customer Care when deeper expertise is required.
- Drive adoption of Talkdesk capabilities across Orange teams.
- Establish and track success criteria for strategic initiatives and AI use cases.
- Deliver enablement and knowledge

📌 Senior CX Manager (España)
🏢 Talkdesk
📍 España