Overview:

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Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.

Responsibilities:

Are you a customer-focused professional fluent in Dutch, French and English looking for an opportunity to join a integral technology company?

We are looking for a Customer Service Representative to join our multicultural team in Barcelona. In this role, you will manage customer requests throughout the entire order lifecycle, working closely with customers, sales teams, logistics, manufacturing and service departments to deliver an exceptional customer experience.

This is an excellent opportunity for professionals with experience in customer service, order management, sales support, customer operations or quote-to-cash processes who enjoy solving complex challenges in a fast-paced international environment.

Contract Type: Internal Temporary Worker (ITW) assignment.

As a Customer Service Representative, you will be responsible for managing customer requests and ensuring a smooth experience from quotation through delivery and invoicing.

What will you be doing?

- Create,



process and manage customer orders and sales quotations.
- Monitor and manage the end-to-end order lifecycle, ensuring timely and accurate completion.
- Track order status and proactively communicate updates to customers and internal stakeholders.
- Coordinate repair, calibration and service requests.
- Manage product exchanges, returns and order modifications.
- Support customers with invoicing inquiries, contract administration and lease management activities.
- Collaborate closely with sales representatives, logistics teams, manufacturing departments and service organizations to fulfill customer requirements.
- Investigate and resolve customer issues using strong problem-solving and decision-making skills.
- Identify opportunities to improve processes and customer experience.
- Maintain accurate customer and order data while ensuring compliance with company procedures.
- Deliver excellent customer service by taking ownership of requests through to resolution.

Qualifications:

- Fluent in Dutch, French and English (mandatory).
- Minimum 3 years of experience in customer service, customer operations, order management, sales support or a similar customer-facing role.
- Experience working in a fast-paced, multinational environment.
- Strong communication skills with the ability to build effective relationships with customers and internal stakeholders.
- Excellent organizational and time-management skills.
- Detail-oriented approach with a focus on accuracy and process excellence.
- Demonstrated ability to solve complex customer issues and manage multiple priorities simultaneously.
- Proactive, positive and customer-centric mindset.
- Ability to work independently while collaborating effectively within a team environment.
- Commitment to delivering exceptional customer experiences and achieving high levels of customer satisfaction. xcgbitx

Careers Privacy StatementKeysight is an Equal Opportunity Employer.

📌 Customer Service Specialist (Dutch & French Speaker) (Barcelona)
🏢 Empresa Confidencial
📍 Barcelona