Senior Engagement Delivery Lead – Service Now

Remote · Spain

About the role

We're looking for a Senior Engagement Delivery Lead to own the successful delivery of Service Now solutions for our top-tier clients. This is a client-facing leadership role for someone who combines strong project management skills with the ability to build lasting relationships, drive cross-functional teams, and ensure every engagement delivers real business value — on time and to the highest standard.

Why join us? HIGH-IMPACT PROJECTS

— Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.

CUTTING-EDGE TECH

— Stay sharp with the latest Service Now capabilities and emerging technologies. We invest in keeping you ahead of the curve.

FULLY REMOTE IN SPAIN

— Work from wherever you're most productive. No relocation, no commute, full flexibility.

CONTINUOUS LEARNING

— Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.

A TEAM THAT HAS YOUR BACK

— Talented colleagues who collaborate, support, and push each other to deliver quality work.

GLOBAL EXPOSURE

— Work alongside international teams in a truly multicultural environment.

A CLEAR CAREER PATH

— Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.

What's in it for you

- Restaurant tickets for every working day
- Permanent contract — we're investing in a long-term relationship
- Versátil benefits:



Gympass and nursery tickets through our flexible retribution scheme
- Referral bonus — bring great people in and get rewarded
- Competitive salary and bonuses — let's talk numbers on our first call

What you'll bring

- 5+ years of experience in Project Management for large-scale IT Service Management (ITSM) or Service Now implementations
- Experience managing application development projects end to end
- Proven ability to lead and guide project teams and clients through complex delivery programmes
- Experience managing project schedules, risk management, and KPI calculation and tracking
- Service Now Certified System Administrator (CSA) — desired
- SCRUM Master or PMP certification — a strong plus
- Experience with Agile methodologies — strongly preferred
- Bachelor's degree in Software Engineering, Computer Science, or a related field
- Fluent English — required. Spanish language skills are a plus

What you'll do

- Build strong client relationships by setting the right expectations, providing regular updates, and acting decisively when issues arise
- Lead key client meetings ensuring all stakeholders are engaged, agendas are completed, and communication objectives are achieved
- Ensure clients have a clear understanding of the delivery methodology and all tools in place for project visibility and progress tracking
- Prepare and deliver timely executive summary reports covering milestones, project plans, risks, action items, decisions, issues, and change orders
- Coordinate knowledge

📌 Senior Engagement Delivery Lead – ServiceNow (España)
🏢 Cognizant
📍 España