We are looking for an experienced Senior Technical Consultant with strong Service Now Professional Services or Consulting experience to deliver high-quality technical solutions, guide customers through platform improvements, and provide technical leadership across Service Now engagements.

The successful candidate will have hands‑on expertise in one or two Service Now offerings, strong problem-solving capabilities, and the ability to integrate AI into workflows, decision‑making, and business processes.

Key Responsibilities

- Review and guide advanced technical deliverables, including configuration, integrations, testing, and technical documentation.
- Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation, and customer value.
- Provide technical leadership and independently run projects.
- Work collaboratively to analyse and resolve complex technical issues.
- Guide customers through technical discussions and documentation, driving innovation and consistent delivery.
- Complete required documentation, including business requirement workbooks covering the technical aspects of solutions.
- Participate in customer workshops to assess current processes and establish future-state processes.
- Provide oversight and conduct unit testing of code developed by partner or customer employees.
- Provide feedback to product development teams to improve products based on customer experiences.




- Contribute to weekly or bi‑weekly engagement status reports, providing clear visibility of utilisation, risks, and actions.
- Identify opportunities to integrate AI into workflows, decision‑making, and problem‑solving.

Essential Skills and Experience

- 8+ years of Service Now Professional Services or Consulting experience.
- Experience leveraging or critically thinking about how to integrate AI into workflows, decision‑making, or problem‑solving.
- Relevant Service Now certifications aligned to the workflow, such as CSA, CAD, and CIS.
- Expertise in one or two Service Now offerings, with the ability to provide prescriptive guidance and maintain platform health through hands‑on technical leadership.
- Experience in technical solution delivery, configuration, integrations, testing, and documentation.
- Strong analytical and problem‑solving skills.
- Ability to work independently and collaboratively across complex engagements.
- Strong customer‑facing communication and workshop facilitation skills.
- Experience mentoring technical consultants and reviewing technical deliverables.

Certifications

Candidates should hold relevant Service Now certifications aligned with their area of expertise, including:

- CSA: Certified System Administrator
- CAD: Certified Application Developer
- CIS: Certified Implementation Specialist

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📌 Senior ServiceNow Technical Consultant (Madrid)
🏢 Us3
📍 Madrid