Multinational company is seeking for its Madrid-based subsidiary a:

Head of Customer Service Iberia

Joining a market-leading international company and taking ownership of the Customer Service function across Iberia, you will lead customer experience, drive operational excellence, and inspire high-performing teams while shaping the future of service delivery.

Key responsibilities:

- Lead and develop the Customer Service organization across Spain and Portugal.
- Drive customer satisfaction, operational performance, and service transformation.
- Manage budgets, KPIs, and continuous improvement initiatives.
- Partner with commercial and leadership teams to deliver business growth and customer excellence.

What we're looking for:

Proven leadership experience in Customer Service, Customer Experience, or Operations.

Strong track record in team management and business transformation.

Commercial mindset, strategic vision, and hands-on leadership style.

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📌 Head of Customer Service Iberia - ES_880087 (Madrid)
🏢 Morgan Philips Executive Search
📍 Madrid