Job Title: Global Head of Revenue Operations & Commercial Excellence Working Model: Hybrid (flexible, depending on candidate location) Commercial/Sales Executive Leadership / Senior Leadership Based on the business need (occasionally) Global Head of Revenue Operations & Commercial Excellence GLOBAL integral, a global Microsoft partner, specializes in delivering AI-powered, cloud-based solutions tailored for service-centric organizations such as architecture and engineering, legal, consulting, software services, accounting, and homebuilding. We help over 800,000 Microsoft Dynamics users across 80 countries to deliver operational excellence and financial performance for their organizations. An 13-time winner of the coveted Microsoft Dynamics Partner of the Year Award, sa.global is also a part of Microsoft's elite Inner Circle. Established in 1990, we are now a 700+ member strong global organization with a presence in 22+ countries. global, please click This is a newly created, high-visibility leadership role with the mandate to define and scale the future of our global commercial operating model. As Global Head of Revenue Operations & Commercial Excellence, you will bring together strategic ownership of CRM, sales operations, commercial governance, revenue forecasting, Microsoft partner compliance, and incentive management — creating a more connected, data-driven, and scalable approach to growth. You will have the opportunity to shape how a transforming and ambitious organization goes to market, improve commercial discipline, and accelerate sustainable growth. Working closely with the Executive Leadership Team, CFO, and business leaders across the organization, you will establish the processes, insights, and capabilities that enable our commercial teams to perform at their best.



This is a unique opportunity to build the foundation of a world-class commercial engine — empowering teams to focus on customers, growth, and long-term success while ensuring the organization operates with clarity, consistency, and excellence. You care about data integrity, process consistency, and operational reliability — not because you enjoy bureaucracy, but because you understand that disciplined commercial operations are what allow a sales organization to scale without breaking. You know how to influence through clarity, structure, and the quality of the data and processes you put in front of people. If you want a role where operational excellence directly enables commercial growth — and where you build the infrastructure that an ambitious, transforming organization runs on — this is the right role for you. Sales Operations & CRM Governance: Own the end-to-end sales operations function, including CRM system integrity, pipeline governance, deal stage discipline, and process adherence. Ensure the commercial infrastructure provides a single, reliable source of truth for pipeline, forecasting, and revenue reporting across all entities and verticals.
• Revenue Forecasting & Commercial Reporting: Own the forecasting cadence, methodology, and accuracy standards. Deliver consolidated revenue forecasts to ExCo and the CFO, ensuring alignment between pipeline data, financial targets, and capacity planning. Pricing,



Discount Governance & Commercial Compliance: Own the group pricing framework, discount approval processes, and commercial contract review from an operational standpoint. Microsoft Partner Desk & Programme Compliance: Own the operational relationship with Microsoft's partner programmes, including partner solutions designations (MPD), co-sell registration processes, incentive tracking, and certification maintenance. global meets all programme requirements and captures available benefits.
• Incentive Calculation & Commission Administration: Own the end-to-end process for calculating, validating, and administering sales incentives and variable compensation. Pursuit Management & Sales Process Governance: Own pursuit management standards, including stage entry and exit criteria, deal review cadences, go/no-go qualification, and readiness-to-sell approval processes. Technology Landscape & IT Liaison: Own the commercial technology stack in partnership with IT, including CRM configuration, sales tooling, reporting platforms, and data quality governance. Define business requirements, drive adoption, and ensure systems evolve to support AI-enabled and automated revenue workflows.
• Ensure GTM enablement materials, playbooks, and training produced by the Transformation Programme Lead are operationalized into the sales motion. Win/Loss Analysis & Continuous Improvement: Lead structured win/loss analysis and embed learnings into repeatable sales plays. Scale what works by industrializing successful pursuits into standardized, replicable commercial motions. Forecast accuracy is consistently within agreed tolerance, and ExCo has a dependable forward view of revenue across verticals and geographies without needing

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