? We’re Hiring: Customer Service Agent
- Portuguese Speaker At Netzon Group , we’re growing fast
- and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona. If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you. ?

About the Role
As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience and representing a well known sports brand. ✅

Key Responsibilities

- Work with customers to answer product information and resolve queries in a skillful and professional way.
- Put yourself in our customers shoes, analyze their problems and tailor solutions for them.
- Communicate with customers via phone, email, chat and social media.
- Become an expert and brand ambassador for the brand.
- Maintain a high level of professionalism and customer satisfaction.
- Collaborate with team members and supervisors to improve service quality. ? What We’re Looking For
- Fluency in Portuguese and English.
- Additional languages are a plus.




- A passion for helping customers.
- Ability to deal with sensitive calls with empathy.
- Strong administrative skills with an eye for details.
- A strong professional and proactive approach to problem solving. ?

What We Offer

- Start Date: November 16th, 2026.
- Contract: Fixed-Term 4 months with posibility for extension (1 month probation).
- Full-Time & Part-Time Options: 39hrs or 20hrs per week.
- Available Schedules: (FT) Rotative Schedule Monday to Saturday between 9AM and 8PM // (PT) Tuesday to Friday 16:15-20:15 & Saturdays 8:45-12:45 // (PT) Monday to Friday 8:45-13:45.
-

Salary:
€18,711 gross per year pro rated.
- Working Model: Hybrid
- 6 days per month in the office.
- Training: Full-Time Training for 8 days
- 10 to 19hs Monday to Friday.
- Office

Location:
Barcelona (Eixample). ? Why Join Netzon Group? Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping general brands deliver outstanding customer experiences worldwide. ? Start your career with us-apply now and become part of our growing team

📌 New Balance EMEA (Barcelona)
🏢 Netzon Group
📍 Barcelona