Work model: On-site Employment type: Full-time. Start: asap DUTIES AND

RESPONSIBILITIES:
Handle incoming customer interactions through multiple channels (phone, email, chat, voicemail, or automated alerts). Record and update customer details and case information in the call or ticket management system. Provide timely responses and effective resolutions in line with established service level agreements (SLAs). Maintain up-to-date knowledge of company products, services, and client-specific applications. Identify and escalate complex or unresolved issues to the appropriate internal teams or supervisors when necessary. Follow established processes, procedures, and quality standards for service delivery. Complete required administrative tasks accurately and on time.

REQUIREMENTS:
Native or fluent in Finnish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency. Strong customer service orientation, with the ability to actively listen and understand customer needs.



Ability to take ownership of cases and see them through to resolution or appropriate escalation. Excellent verbal and written communication skills, with adaptability to different customer situations. Basic technical knowledge of IT systems, such as Windows, Microsoft Office, and internet configurations. Strong problem-solving skills, attention to detail, and ability to work in a team-oriented environment. OFFER: Excellent remuneration package based on experience, skills and performance Full paid training on the company and the project Career development programs, specialized courses, and language classes Dynamic and creative team with a positive and friendly atmosphere Guidance and tools to reach career potential Work schedule: Monday to Sunday from 09 AM
- 06 PM (39 hours a week) Office in the centre of Malaga

📌 Finnish-speaking Fashion Support Consultant (Málaga)
🏢 Personalbuero U Herrmann
📍 Málaga