Customer Representative (Dutch-speaking) – Malaga

Position Overview

- Project Type: Customer Support & E-Commerce Operations (Retail Sector)

- Location: On-Site, Benalmádena (Malaga), Spain

- Work Model: On-Site, start 4/11

- Language Requirements: Fluency or bilingual proficiency in Dutch, accompanied by a good working command of English.

Compensation & Conditions

- Base Salary: 19,200 EUR gross per year

- Performance Bonus: Up to 1,800 EUR in performance bonuses

- Work Schedule: 9:00 AM – 6:00 PM, Monday to Friday, plus 2 Saturdays per month

Main Responsibilities

- Handle customer inquiries via telephone, email, chat, and other communication channels.

- Support shoppers with questions regarding online orders, payments, products, and promotions.

- Handle calls and escalations transferred from physical retail locations and accurately record customer interactions in internal ticketing systems.

- Provide timely and effective responses and solutions within established service quality standards.

- Stay up to date with the company's products, services, processes, and policies.





- Escalate complex or unresolved issues to the relevant internal teams and guide customers through complaints processes.

Requirements & Qualifications

- Languages: Native-level or bilingual proficiency in Dutch, with a solid command of English.

- Core Competencies: Strong communication skills, active listening, and a natural customer-first orientation.

- Professional Attributes: Patience, empathy, and a strong problem-solving mindset with the ability to follow up on requests until complete resolution.

- Technical Skills: Comfortable navigating digital customer support tools, Windows, Microsoft Office environments, and internet configurations.

- Availability: Willingness to work on-site in Benalmádena on a standard daytime schedule (Monday to Friday plus two Saturdays per month).

- Legal Eligibility: Valid documentation to work in Spain (Spanish Residence Card or EU ID).

Selection process

- Submission

- Ownership Validation (could take up to 48hrs)

- Profile fit validation (made by CNX recruiters & project leader)

- HR Interview & Tests

- Sueprvisor interview

- Client interview (some projects require this)

- Job offer

- Hired

📌 Customer Representative – Malaga (Málaga)
🏢 Boeva Tech
📍 Málaga