Lead Major Incident & Problem Manager | Itil & Rca Expert (Alcobendas)

Lead Major Incident & Problem Manager | Itil & Rca Expert (Alcobendas)

30 oct
|
Tata Consultancy Services
|
Alcobendas

30 oct

Tata Consultancy Services

Alcobendas

Tata Consultancy Services Spain in Madrid seeks an experienced IMS Incident - Major Incident & Problem Manager to govern incident management across IMS, ensure SLA compliance and data quality, and coordinate P1/P2 responses.

The role requires 5 years of hands-on experience, ITIL and ServiceNow ITSM proficiency, and the ability to lead cross-functional RCA using 5 Whys. The company offers growth opportunities, a permanent contract, and versátil benefits.

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📌 Lead Major Incident & Problem Manager | Itil & Rca Expert (Alcobendas)
🏢 Tata Consultancy Services
📍 Alcobendas

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