Client Account Manager The Client Account Manager is responsible for ensuring the overall quality and on-time delivery of global payroll while increasing client satisfaction. It is a customer service position that works with a portfolio of clients, internal teams, and partners across the globe. The Client Account Manager will also be responsible for contributing to internal projects while developing and managing his or her ongoing client base and participating in ongoing trainings. This position reports to the Onboarding Lead for the initial training period and will then report to a Supervisor of Client Services. Participate in ongoing training sessions on company protocols for international payroll management and client services for the first 3-6 months of initial start date. Assist with internal projects and collaborate with other departments to achieve companywide goals while training on Celergo's processes and protocols. Work effectively within the team to ensure all department and payroll deadlines are met. Responsible for generating reports to analyze, audit, and reconcile payroll data. Strong communication and cross-cultural skills to collaborate with international team members. Responsible for the accuracy and timeliness of each Client's payroll. Safeguard the timely completion of all payroll deadlines and make sure payrolls are paid on time. Manage controls (client and internal changes):



Facilitate long-term relationships with both your clients and local partners. Ensure each client payroll calendar is managed timely and effectively with both the client and global payroll providers. Ensure client deliverables and Service Level Agreements (if present) are being completed timely and accurately. Review and communicate payroll changes between the Client and global payroll providers. Audit payroll calculations from global payroll providers. Passion -
- Client Service Management Education -
- Bachelor's degree from an accredited four-year college or university Experience -
- Minimum of 2 years of professional experience in a service environment Bilingual language skills are a plus. Fluent English is Essential. Expertise using MS Office applications, specifically Excel. Knowledge of basic formulas in Excel help (for example VLOOKUP) Basic understanding of payroll/accounting is a plus but not essential. #LI-Hybrid We are a comprehensive integral provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

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