Department: Outbound Exchanges – Integral Operations

Reports to: Housing Manager, Madrid

Job Location: Madrid, Spain

Expected Start Date: November 16, 2026

End Date: May 31, 2027

Who we are:

CIEE is a global organization, staffed with dedicated problem-solvers adept at collaboration across teams and time-zones. Our international staff operates the largest nonprofit network of study abroad centers at 30+ locations around the world. Since 1947, we have promoted peace by cultivating intercultural understanding and preparing people to thrive in a globally interdependent and culturally diverse world.

Why work with us:

- You will change the world. CIEE programs build bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change
- You will be part of a fast-paced, international, diverse, and collaborative team of professionals. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75- year-old mission to make the world a more peaceful place.

Who you are:

The Housing Coordinator supports the delivery of housing services for participants across CIEE Madrid programs, including Study Abroad, High School, Custom faculty-led, Internship, and Short-Term programs. Working closely with the Housing Manager, you help ensure a safe, positive housing experience for participants in homestays, apartments, and residence halls. You serve as a key link between students, host families,



housing providers, and CIEE staff, with a strong focus on participant wellbeing, safety, and service quality.

You also play an active role in managing partner relationships with housing vendors, supporting procurement, pricing evaluations, and contract discussions to ensure high-quality, financially sustainable housing solutions. In addition, you collaborate with various teams and may supervise a Housing Assistant while supporting day-to-day housing operations.

What you’ll do:

Housing Operations and Placement

- Coordinate housing placements across homestays, shared apartments, and residence halls
- Maintain accurate housing records, room assignments, and participant data in CIEE systems
- Communicate housing assignments to participants and host families prior to arrival
- Support arrivals, departures, housing transitions, and temporary accommodation needs
- Manage housing change requests and identify suitable alternatives when needed
- Coordinate maintenance requests and ensure timely follow-up and resolution
- Support housing payments, compensation tracking, and contract administration
- Contribute to housing reporting, surveys, and end-of-term assessments

Partner Relations and Contract Support

- Build and maintain strong relationships with housing partners, providers, and vendors




- Request, evaluate, and compare housing proposals and pricing structures
- Support contract negotiations and annual rate reviews
- Monitor local housing market trends to ensure competitive and cost-effective solutions
- Assist in identifying new housing opportunities and expanding the housing portfolio
- Contribute to housing quality, risk management, and financial evaluation processes
- Support annual budgeting and housing cost analysis activities

Homestay and Housing Provider Relations

- Maintain positive and ongoing relationships with homestay hosts and housing partners
- Conduct regular outreach to monitor satisfaction and address concerns
- Support homestay recruitment, orientation sessions, and engagement activities
- Document communications and escalating concerns when appropriate
- Assist in evaluating housing quality and participant satisfaction outcomes

Student Support and Community Standards

- Promote a positive and inclusive housing experience that supports student wellbeing and intercultural learning
- Participate in orientations, housing sessions, occasional cultural activities or excursions
- Communicate housing expectations, community standards, and conduct guidelines
- Support resolution of roommate disagreements and housing-related concerns
- Participate in student support processes and behavioral interventions as needed
- Collaborate with CIEE staff across teams to support student success

Health, Safety, and Security

- Support implementation of CIEE Health, Safety, and Security (HSS) policies
- Conduct housing inspections and ensure compliance wi

📌 Housing Coordinator (Madrid)
🏢 CIEE Madrid
📍 Madrid