We are looking for an experienced Senior Technical Consultant with strong ServiceNow Professional Services or Consulting experience to deliver high-quality technical solutions, guide customers through platform improvements, and provide technical leadership across ServiceNow engagements.

The successful candidate will have hands‑on expertise in one or two ServiceNow offerings, strong problem-solving capabilities, and the ability to integrate AI into workflows, decision‑making, and business processes.

Key Responsibilities

- Review and guide advanced technical deliverables, including configuration, integrations, testing, and technical documentation.
- Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation, and customer value.
- Provide technical leadership and independently run projects.
- Work collaboratively to analyse and resolve complex technical issues.
- Guide customers through technical discussions and documentation, driving innovation and consistent delivery.
- Complete required documentation, including business requirement workbooks covering the technical aspects of solutions.
- Participate in customer workshops to assess current processes and establish future-state processes.
- Provide oversight and conduct unit testing of code developed by partner or customer employees.
- Provide feedback to product development teams to improve products based on customer experiences.




- Contribute to weekly or bi‑weekly engagement status reports, providing clear visibility of utilisation, risks, and actions.
- Identify opportunities to integrate AI into workflows, decision‑making, and problem‑solving.

Essential Skills and Experience

- 8+ years of ServiceNow Professional Services or Consulting experience.
- Experience leveraging or critically thinking about how to integrate AI into workflows, decision‑making, or problem‑solving.
- Relevant ServiceNow certifications aligned to the workflow, such as CSA, CAD, and CIS.
- Expertise in one or two ServiceNow offerings, with the ability to provide prescriptive guidance and maintain platform health through hands‑on technical leadership.
- Experience in technical solution delivery, configuration, integrations, testing, and documentation.
- Strong analytical and problem‑solving skills.
- Ability to work independently and collaboratively across complex engagements.
- Strong customer‑facing communication and workshop facilitation skills.
- Experience mentoring technical consultants and reviewing technical deliverables.

Certifications

Candidates should hold relevant ServiceNow certifications aligned with their area of expertise, including:

- CSA: Certified System Administrator
- CAD: Certified Application Developer
- CIS: Certified Implementation Specialist

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📌 Senior ServiceNow Technical Consultant (Madrid)
🏢 Us3
📍 Madrid