About D-Marin D-Marin is the premier selection of premium marinas, operating an exclusive network of over 26 luxury ports across 9 countries. We manage over 14,000 berths and elite dry dock facilities catering to individual yacht owners and superyachts globally. At D-Marin, we are reinventing the yachting experience by blending high-end hospitality with digital innovation and operational excellence. Driven by an unwavering commitment to Environmental, Social, and Governance (ESG) principles, we passionately champion the blue economy, clean energy, and the protection of marine ecosystems. Role purpose: Support the marina team in delivering a welcoming, friendly and professional experience to all guests and visitors. Help customers with their daily needs and ensure smooth front office operations during the busy season. Key Accountabilities
• Welcome customers and visitors to the marina
• Support guests during arrival and departure
• Answer customer questions in person, by phone or email
• Support enquires, mooring sales, invoices and booking administration work.
• Handle customer requests in a friendly and professional manner
• Handle and Support collection processes, by mails or outbound calls
• Assist with check-in procedures and customer documentation




• Help maintain customer information in the system
• Work closely with marina teams to ensure excellent customer service
• Assist with general front office and administrative tasks
• Support the team in resolving simple customer issues Core Competencies, knowledge and Experience
• Friendly and positive attitude
• Customer-oriented mindset
• Good communication skills
• Team player with a “can do” attitude
• Organized and reliable
• Attention to detail
• Ability to remain calm during busy periods
• Eagerness to learn and support the team
• Excellent communication (written and verbal) and presentation skills Must have professional/technical qualifications
• Previous Customer service or hospitality experience
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Fluency in English and Spanish is a must – verbal and written
• Additional languages will be highly appreciated
• University degree will be considered a plus

What We Offer
• Competitive Remuneration package, reviewed against market standards.
• Opportunities for growth and development.

📌 Front Office Representative (Palma)
🏢 D-Marin | The Selection of Premium Marinas
📍 Palma