About PlanetPlanet is a general provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role overviewWe’re looking for a Commercial AI Enablement & Performance Manager to help commercial teams adopt and get measurable value from AI. The role will focus on improving knowledge quality, monitoring performance, capturing user feedback and turning insights into practical improvement actions that make AI useful in sellers’ day-to-day work.
Working closely with Revenue Enablement, this role will focus on the operational delivery, testing, knowledge quality, adoption support, and performance measurement needed to make AI useful in sellers’ day-to-day work.
This role sits within Revenue Enablement and across commercial workflows, knowledge management, AI performance, and and continuous improvement. You’ll work closely with business stakeholders, product teams and AI specialists to ensure our AI solutions deliver real value at scale.
What you’ll doSupport Commercial AI Enablement & AdoptionPartner with Sales and commercial teams to understand how AI can better support day-to-day workflows and seller productivityCapture feedback, pain points and adoption barriers from users, and turn them into practical improvement opportunitiesHelp identify where AI can simplify work, improve access to knowledge,



or reduce manual effort for commercial teamsSupport pilots, training, communications and feedback loops to help teams use AI confidently and consistentlyWork with the Change & AI Lead, Revenue Enablement and AI specialists to ensure adoption activity is aligned, practical and measurableMonitor and improve AI performanceMonitor the performance of agreed AI use cases and maintain a prioritized improvement backlogDefine and coordinate improvement actions that increase AI accuracy, usability and commercial impactAnalyse where AI falls short, including escalations, incorrect responses, and gaps in coverageInvestigate root causes, recommend corrective actions, and coordinate delivery with relevant teamsImprove AI knowledge qualityMaintain the existing commercial knowledge and enablement resources used by AI solutionsImprove sales process documentation, commercial workflows and business knowledge so AI tools can provide accurate, relevant support to sellersContinuously improve knowledge quality, coverage, and relevance with subject matter expertsTest, validate, and improveDesign and run real-world test scenarios for AI agentsPerform ongoing gap analysis to identify missed automation opportunities and quality issuesEstablish repeatable QA processes to improve answer quality over timeDrive insights and actionTrack performance metrics such as deflection, accuracy, and coverageTranslate findings into clear actions,



prioritised improvements and recommendations for the Revenue Enablement Manager and delivery teamsPrepare concise performance updates, risks, and recommendations for leadership and delivery teamsIdentify AI improvement opportunitiesCapture and assess seller pain points, repetitive manual activities, and knowledge gaps against agreed commercial prioritiesDevelop initial use-case proposals and supporting evidence for review and prioritizationSupport pilots and roll‑outs, collect user feedback, and recommend improvements before wider scalingWho you areExperience working with sales, sales enablement, customer success, or commercial transformation teams to improve sales processes, enablement, service delivery or operational performanceWorking knowledge of B2B sales processes, pipeline stages, and day-to-day realities of commercial teamsAbility to gather business challenges and translate them into clear use‑cases, workflows, test scenarios, and improvement actionsExperience maintaining structured knowledge, enablement content, or business information used by digital tools or AI solutionsAnalytical mindset, with confidence interpreting metrics and identifying patternsStrong stakeholder management and cross‑functional collaboration skillsComfortable working in a fast‑moving environment where continuous iteration is keyNice to haveExperience with AI assistants, chatbots, automation, or knowledge systemsFamiliarity with platforms such as Salesforce, Agentforce, or similar toolsExperience working alongside product, engineering, or AI teamsWhy Planet:Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the

📌 Commercial Ai Enablement (Madrid)
🏢 Planet Payment
📍 Madrid