POSITION SUMMARY: Responsible for the comprehensive management of front‑of‑house (FOH) restaurant operations, ensuring smooth service execution, business optimization, and adherence to La Dama’s standards. This role is the most senior operational position within the restaurant floor, working in parallel with the Chef, Bar Manager, and Office Manager, and assumes full ownership of FOH performance and guest experience in the absence of a General Manager or Restaurant Manager. This role holds full responsibility for the dining room team, guest experience, operational planning, and business performance, with the ability to make real‑time decisions and respond to any operational incidents or emergencies. In addition, the role includes responsibility as Head Sommelier, overseeing wine program strategy, supplier relationships, and revenue performance within the beverage category. Works in coordination with Management to ensure company KPIs are met, leading the team toward operational excellence and continuous improvement. RESPONSABILITIES: Operations Management Oversee and ensure the proper daily operation of the restaurant. Ensure compliance with service, ambiance, product, and timing standards. Supervise openings, closings, and execution of operational checklists. Ensure overall maintenance of the restaurant (facilities, equipment, cleanliness, and image). Identify, manage, and resolve operational issues immediately. Act as the operational lead in any emergency during service. Coordinate with kitchen and other departments to ensure smooth service. Responsible for the wine program strategy and execution, including supplier negotiation, pricing, margin optimization, inventory control, staff training, and guest‑facing wine experience. Leadership & Team Management Act as the senior leader on the floor,



setting the tone for service standards, accountability, and performance culture. Lead, motivate, and supervise the FOH team (waitstaff, hostesses, and bar). Clearly communicate goals, standards, and performance expectations. Provide continuous feedback based on service observation. Evaluate team performance and ensure professional development. Foster a work environment aligned with company culture and values. Actively participate in team meetings, aligning staff with business objectives. Workforce Planning & Scheduling Responsible for full team scheduling (shifts, holidays, and time off). Monitor and validate worked hours, ensuring labor cost efficiency. Adjust team size based on demand forecasts, seasonality, and service peaks. Adapt planning to operational changes, events, and business needs. Ensure balance between service quality and productivity. Recruitment, Onboarding & Training Participate in recruitment and hiring processes. Ensure structured and effective onboarding for new hires. Design, implement, and oversee ongoing training programs. Ensure knowledge and application of standards, SOPs, and procedures. Develop team members through coaching and on‑the‑job support. Ensure structured wine and product knowledge training, including pairing, upselling techniques, and category expertise. Service Management & Guest Experience Lead service on the floor, especially during peak periods.



Actively engage with guests to assess their experience. Manage issues and complaints autonomously and with sound judgment. Ensure a consistent experience aligned with La Dama standards. Drive strategic upselling across food and beverage, with particular focus on wine sales, pairings, and premium product positioning to improve average ticket value and margin. Oversee accurate order taking and service execution. KPI Management & Business Performance Monitor and optimize key restaurant KPIs. Analyze results and identify improvement opportunities. Implement action plans to enhance business performance. Ensure achievement of operational and financial targets. Report performance and progress to Management. Maintain accountability for revenue performance, cost control (especially labor and beverage COGS), and profitability of FOH operations. Event & Variable Demand Management Plan and execute special events and high‑demand services. Organize and lead VIP event execution. Adjust team and operations to changes in guest volume. Coordinate specific operational requirements for each event. Resource & Materials Control Oversee FOH stock, equipment, and uniforms. Ensure efficient use of resources and materials. Identify operational needs and anticipate potential issues. MANAGEMENT COMPETENCIES Leadership High adaptability in dynamic and high‑pressure environments. Clear, effective communication aligned with business objectives. Agile, solution‑oriented decision‑making based on situational analysis. Professional conduct that builds trust and credibility. Execution Management Results‑oriented with strong focus on achieving objectives. Strong planning, organization, and prioritization skills. Proactive approach to continuous improve

📌 Senior Floor Manager (Barcelona)
🏢 La Dama
📍 Barcelona