Digital Product Owner
- Salesforce
- Order to CashHoyBarcelonaFull timeRDigital Product Owner
- Salesforce
- Order to CashAbout SanofiWe're an R&D-driven;, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system
- and innovative pipeline
- enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.About the TeamOur ambition is to deliver best-in‑class enterprise services enabling Sanofi to chase the miracles of science to improve people's lives. Within Digital Delivery and Operations, we build digital solutions that enable data-driven decision-making, enhance workforce agility, and improve organizational performance.
We simplify processes, break down silos, and scale digital capabilities across Sanofi through strong collaboration, standardization, and continuous improvement.Our Critical Success Factors - We focus on three key drivers:+ Community. Building an engaged and collaborative team that attracts and develops top digital talent+ Excellence. Simplifying, standardizing and continuously improving processes to achieve scale, quality and productivity+ Digitalization. Enabling transparency, analytics-driven insights and rapid innovation across Sanofi's workforce ecosystemMain Responsibilities1. Product Ownership & Strategy+ Develop and execute comprehensive digital strategy for Customer Contact Management+ Own the product roadmap and full lifecycle management (ideation to retirement)+ Drive product forecasting and business case development+ Support budget tracking and reporting2. Stakeholder Management & Collaboration+ Work closely with Order to Cash stakeholders,



GPO/GPL to translate needs into requirements+ Manage complex stakeholder relationships across multiple business units and geographies+ Partner with Customer Fulfilment, Trade, and Supply Chain teams+ Present to senior leadership and executive stakeholders3. Agile Product Development+ Lead agile development teams using Scrum methodology+ Define user stories, acceptance criteria, and product requirements+ Prioritize product backlog based on business value+ Manage backlog using Confluence and Jira4. Customer-Centric Innovation+ Drive customer-focused product decisions using data-driven insights+ Optimize customer contact processes for satisfaction and efficiency+ Leverage Salesforce Service Cloud for omnichannel customer contact management+ Implement AI-powered solutions and Einstein AI features5. Digital Transformation & Automation+ Lead digitalization initiatives for customer contact processes+ Implement RPA and AI-driven tools+ Ensure responsible AI implementation6. Salesforce Service Cloud & Agentforce Leadership+ Serve as product authority for Salesforce Service Cloud+ Lead deployment and governance of Salesforce Agentforce+ Manage platform integrations with ERP systemsMust-Have ExperienceEducation & Certifications (Required)+ Bachelor's degree in Business, Engineering, Computer Science, or related field+ Professional Scrum Product Owner I (PSPO I)



certification+ Salesforce Product Owner certificationExperience Requirements+ 7-10 years of digital product management experience in enterprise environments+ 5+ years of hands‑on experience with the Salesforce platform and ecosystem+ 3+ years in a senior product owner or product management role+ Strong Salesforce AI and automation background+ Experience in Order to Cash, Customer Service Management, or related business processesTechnical Skills (Required Levels)+ Salesforce Service Cloud
- Advanced+ Salesforce Agentforce Platform
- Experienced+ AI & Automation Capabilities
- Experienced+ Technical Acumen (CRM, APIs, Integrations)
- Experienced+ User Experience (UX) Design
- Experienced+ ERP Systems
- Experienced+ Data Analysis & Business Intelligence
- ExperiencedFunctional Skills (Required Levels)+ Agile Methodology
- Advanced+ Data-Driven Decision Making
- Advanced+ Stakeholder Management
- Advanced+ Product Development Lifecycle
- Advanced+ Digital Product Management
- Advanced+ Product Forecasting
- Advanced+ Customer-Focused
- Advanced+ Business Acumen (Pharma/Order to Cash)
- AdvancedStrongly Preferred Qualifications+ Salesforce Agentforce certification or active enrollment+ Salesforce Service Cloud Administrator or Advanced Administrator certification+ Pharmaceutical or healthcare industry experience (significant competitive advantage)Key Competencies+ Customer-Focused (Advanced)+ Innovation Mindset (Advanced)+ Collaborative Leadership (Advanced)+ Data-Driven Decision Making (Advanced)+ Agile Mindset (Advanced)+ Technical Fluency (Advanced)This role requires a senior-level professional who can bridge business strateg

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