Customer Success Manager (España)

Customer Success Manager (España)

30 oct
|
Revolut
|
España

30 oct

Revolut

España

About RevolutPeople deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.
About RevolutPeople deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role
Revolut People is the engine behind Revolut’s historic employee growth. A Human Capital Management (HCM) platform designed and built to solve the challenges of modern, ambitious businesses. It’s one solution for the complete employee journey, simplifying all things people ops and giving employees the tools they need to be more productive. Our mission: help companies reach their true potentialWhat You’ll Be DoingCollecting customer requirements and designing implementation strategies to achieve their business objectivesOnboarding new customers,



including product implementation and project management for GTMWorking with customers to drive product adoption within their organisation and building strategies to continually increase engagementImplementing a system to document and communicate product feedback to relevant teams, including Product, Engineering, Sales, Marketing, and OperationsBuilding and maintaining an internal and external knowledge base for customers and internal teams to reference, including self-service instructionsWhat You'll NeedA 2:1 bachelor's degree or above2+ years of experience in customer success of SAAS platformsExperience working with a range of business stakeholders and building trusted relationshipsA track record of excellence in your previous roles, consistently performing above expectationsExperience managing product implementation and GTM with clientsThe ability to work well under pressure, manage multiple tasks at once, and meet tight deadlinesExcellent attention to detail and analytical skillsTo be a driven, self-motivated, independent problem solver, and highly versátil team playerNice to haveA STEM backgroundExpertise within the HR SAAS spaceExperience managing user training programmes and driving product educationBuilding a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I; Framework, designed to help us thrive and grow everyday. We’re not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

📌 Customer Success Manager (España)
🏢 Revolut
📍 España

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