Location: On-site (Presencial)

Language Requirements: Fluent Basque (Euskera), Advanced Spanish, and Intermediate English (B1–B2)

Overview of the Role

We are looking for a enthusiastic, empathetic, and resolution-focused Basque-speaking Customer Advisor to deliver outstanding passenger care within the commercial aviation sector.

In this position, you will act as a frontline representative for travelers, managing diverse inquiries across multiple service channels. From helping passengers adjust flight itineraries to resolving technical system issues and administrative questions, your priority will be delivering smooth, reliable, and high-quality assistance at every step of the travel experience.

Key Responsibilities

- Omnichannel Communication: Address inbound customer inquiries efficiently through phone calls, real-time chat, and email support.
- Booking & Travel Administration: Manage passenger reservations, process flight modifications, clarify policies, and process administrative adjustments.
- Technical Guidance: Provide step-by-step assistance with digital check-in, user

📌 Basque-speaking Customer Advisor (Barcelona)
🏢 Ignite
📍 Barcelona