We're looking for a Mid-Market Implementation Specialist who excels at leading technically complex, hands on implementation projects for B2B SaaS customers. You'll own each implementation from the moment Sales hands it off through go-live; part project manager, part technical expert, and part trusted advisor to the customer
Six months in, success looks like carrying a full book of * active implementations, running each customer relationship on your own (kickoff, timeline, follow-through), independently solving complex configuration and workflow challenges, and handling the normal bumps (a slow-to-respond customer, a technical snag, an escalation) without the rest of your book slipping. It also means you're starting to make things better beyond your own accounts: you've found at least one process or documentation gap and fixed it, and you're feeding real customer feedback back to our Product team.
Managing * active mid-market implementations at a time (8-10 weeks implementation timeline on average), building each customer's project plan from handoff through go-live, and staying on top of timelines, hurdles, and follow-up along the way
Advising on what's worked well for similar customers in the past, challenging assumptions when appropriate, and recommending configurations and workflows that balance customer needs with implementation best practices
As you're probably gathering, we're looking for someone who gets energy from both sides of this: the structure of running a tight project plan,



and the judgment to rethink that plan when a customer's business genuinely calls for it.
Proven track record successfully managing concurrent mid-market implementation projects without compromising quality, customer experience, or timelines
Experience operating with real autonomy and to own the implementation project plans end-to-end
Comfortable getting into the weeds of complex, multi-module software, and building genuine fluency in how it all fits together
you do your own testing and discovery, then use what you learn to advise customers on best practices and recommendations
Data-driven and detail-oriented, with a genuine instinct for coaching customers through unfamiliar territory
Own the execution of a project plan, not just its design
Here Are a Few Key Points (relevant To The Go-to-market Side) That Should Give You An Idea Of What It Is Like To Work With Us
We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
You shouldn't feel pressure to purchase stock options if you leave Ashby -do it when you feel financially comfortable.
in our one-on-one agenda until you start taking it
Generous equipment, software, and office furniture budget. 100/month education budget with more expensive items (like conferences) covered with manager approval
We confirm that this advertisement is for an active, existing vacancy within our organization.

📌 Mid-Market Implementation Specialist (Badajoz)
🏢 Ashby
📍 Badajoz