As a Travel Counselor, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients.
Please kindly note this role is to work for our After Hours team in a shared customer environment What You'll Do on a Typical Day Advise and arrange travel for corporate business customers (both individuals and groups) Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use of Amadeus Global Distribution System - Refreshment training may be provided Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We're Looking For Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise (Amadeus)

two years minimum experience Native or full working proficiency in English(written and verbal) is a must.




Spanish and any additional European language could be considered a plus Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback Our Traveler Care team is a 24/7 operation.
We have additional shift allowances for Overnight Shift Schedule Location Spain The #TeamGBT Experience Work and life: These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
You can connect with colleagues through our integral INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.
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📌 Travel Consultant (Málaga)
🏢 American Express Global Business Travel
📍 Málaga