Descripción del puesto / Funciones

- Daily Operations & Maintenance: Deliver daily L3 platform operational support, manage platform capacity, performance, scalability, and optimal resource utilization.

- Incident & Support Management: Handle L2 escalated tickets, analyze and resolve incidents within defined SLA timelines, and perform initial Root Cause Analysis (RCA) with corrective action recommendations. Support major incidents and service restoration activities.

- Automation & Improvement: Develop and maintain automation scripts for repetitive tasks, identify recurring issues, and drive continuous service improvements and risk mitigations.

- Deployment & Documentation: Support deployment, release, and production change activities. Create and maintain operational documentation, Standard Operating Procedures (SOPs), and knowledge base articles.

- Cross-functional Collaboration: Interface between internal and external providers in an international context, facilitating stakeholder engagement, workshops, and technical information synthesis.

Requisitos mínimos

- Experience:



5 to 7 years of expertise in MuleSoft platform management (Platform Operations focus, not API development).

- Core Technical Stack:

- Terraform

- GitHub

- OpenShift

- Argo CI/CD

- Authentication & Authorization mechanisms (API security standards: OAuth, OpenID)

- Foundational knowledge of AWS and Azure

- ITIL Framework & Processes

- Soft Skills: Technical communication, stakeholder management, influence management, and experience working in multicultural environments.

- Education: Bachelorâs degree in Computer Science or an equivalent relevant field.

Requisitos valorables

- Technical formats & protocols: XML, XSD, WSDL, WS-*, Java, JSON.

- MuleSoft Omni Gateway (Flex Gateway) expertise.

- Network fundamentals (Virtual IPs, firewalls, load balancers, etc.).

- Certificate lifecycle management.

- API Testing Tools: Postman, SOAPUI (User level).

- Linux environments.

- Knowledge of Silva.

Idiomas

English: C1 level (CEFR) minimum (required for working in an international environment).

Ubicación

Madrid

📌 Platform Operations (España)
🏢 Pasiona
📍 España