Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable general money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.
With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are.
One customer, one family, one community at a time.
About This Role
As a Helpdesk Technician, in Technical Support team, your role will be delivering high-quality customer service and efficiently resolving basic technical issues.
Roles & Responsibilities
Provide Level 1 IT support in Portuguese/Spanish via phone and email
Troubleshoot basic hardware, software, and connectivity issues
Handle user inquiries related to web tools and platforms
Deliver professional, empathetic, and effective customer service
Position Requirements
Fluency in Portuguese (spoken and written) and Spanish or English-- required
Previous experience in Helpdesk, IT support,



or customer service
Basic knowledge of IT systems, including browsers, email clients, and web-based tools
Experience with ticketing systems (e.g., Zendesk) is a plus
Ability to work in a fast-paced, customer-focused environment
Perks & Benefits
Hybrid work mode (3 times per week from office)
Language courses
Udemy e-learning platform
Medical care package for the employee and family with the 'Freedom of Treatment' service
Life insurance on preferential terms
Multisport card
Integration activities - ping pong in the office, board games, volunteer projects
Employee referral scheme
Ria Money Transfer is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more about the company at: position responsibilities outlined above are intended to define the general contents and requirements to perform this job.
It is not to be taken as a complete statement of responsibilities or requirements.
This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.
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📌 Help Desk Technician With Portuguese (España)
🏢 Ria Money Transfer
📍 España