Customer Success Executive (French Market) Haga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto. Department: SaaS Employment Type: Full Time

Location:
Barcelona Description As a Customer Success Manager at Infor, you will support customers across France and other French-speaking regions, helping them achieve their business goals through successful adoption of Infor solutions. You will serve as a trusted partner, driving customer engagement, value realization, retention, and long-term success. Working closely with both customers and internal teams, you will ensure customers receive maximum value from their partnership with Infor.

What You'll Do
* Manage a portfolio of French-speaking customers and develop strong customer relationships.
* Lead customer onboarding and adoption activities to accelerate value realization.
* Create and execute success plans aligned to customer goals and business priorities.
* Provide proactive guidance and recommendations to support customer success.
* Monitor customer health and engagement to identify risks and opportunities.
* Build and maintain relationships with key customer stakeholders.
* Facilitate regular customer reviews and success discussions.
* Collaborate with internal teams to coordinate customer support and issue resolution.
* Act as a trusted advisor by understanding customer objectives and helping them achieve measurable outcomes.




* Support renewal and retention activities through strong customer engagement and value delivery.
* Identify opportunities to improve customer adoption and expand the use of Infor solutions.
* Share customer feedback and insights to support continuous improvement initiatives.
* Use customer success platforms and reporting tools to monitor customer engagement and success metrics.
* Maintain accurate customer records and account plans.
* Leverage data to prioritize actions and improve customer outcomes. What We're Looking for:
* Experience in Customer Success, Customer Experience, Account Management, Consulting, Professional Services, or another customer-facing role.
* Proven ability to build relationships and manage multiple stakeholders.
* Strong communication and presentation skills.
* A collaborative and customer-centric approach.
* Strong problem-solving and organizational capabilities.
* Experience working within SaaS, ERP, or enterprise software environments is preferred.
* Native-level French is required.
* Professional fluency in English is required.
* Additional European languages are considered an advantage. What Makes You Successful
* You are passionate about helping customers achieve their goals.
* You build strong and lasting relationships based on trust.
* You are proactive and comfortable managing multiple priorities.
* You enjoy working in an international and collaborative environment. xqysrnh
* You are keen to learn new technologies and leverage AI-enabled tools to enhance customer engagement and business outcomes.

📌 Customer Success Executive (Barcelona)
🏢 Infor
📍 Barcelona