29 oct
|
GRUPO CRIT
|
Santa Cruz de Tenerife
29 oct
GRUPO CRIT
Santa Cruz de Tenerife
* Interact with customers via telephone, email and the web, providing technical support and problems solving abilities.
* Identify, evaluate and prioritize customer problems and complaints.
* Analyze customer problems and formulate plans of resolution.
* Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
* Evaluate new services, processes and technologies introduced at the helpdesk.
* Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
* Work with departmental staff to promote, develop, and maintain strong customer service values.
* Escalate unresolved issues to support leads, designated (Client) service group. #J-18808-Ljbffr
📌 Helpdesk Agent (Santa Cruz de Tenerife)
🏢 GRUPO CRIT
📍 Santa Cruz de Tenerife