Senior Engagement Delivery Lead – ServiceNowRemote · SpainAbout the roleWe're looking for a Senior Engagement Delivery Lead to own the successful delivery of ServiceNow solutions for our top-tier clients. This is a client-facing leadership role for someone who combines strong project management skills with the ability to build lasting relationships, drive cross-functional teams, and ensure every engagement delivers real business value — on time and to the highest standard.Why join us?HIGH-IMPACT PROJECTS— Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.CUTTING-EDGE TECH— Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.FULLY REMOTE IN SPAIN— Work from wherever you're most productive. No relocation, no commute, full flexibility.CONTINUOUS LEARNING— Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.A TEAM THAT HAS YOUR BACK— Talented colleagues who collaborate, support, and push each other to deliver quality work.GENERAL EXPOSURE— Work alongside international teams in a truly multicultural environment.A CLEAR CAREER PATH— Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.What's in it for youRestaurant tickets for every working dayPermanent contract — we're investing in a long-term relationshipFlexible benefits: Gympass and nursery tickets through our flexible retribution schemeReferral bonus — bring great people in and get rewardedCompetitive salary and bonuses — let's talk numbers on our first callWhat you'll bring5+ years of experience in Project Management for large-scale IT Service Management (ITSM)



or ServiceNow implementationsExperience managing application development projects end to endProven ability to lead and guide project teams and clients through complex delivery programmesExperience managing project schedules, risk management, and KPI calculation and trackingServiceNow Certified System Administrator (CSA) — desiredSCRUM Master or PMP certification — a strong plusExperience with Agile methodologies — strongly preferredBachelor's degree in Software Engineering, Computer Science, or a related fieldFluent English — required. Spanish language skills are a plusWhat you'll doBuild strong client relationships by setting the right expectations, providing regular updates, and acting decisively when issues ariseLead key client meetings ensuring all stakeholders are engaged, agendas are completed, and communication objectives are achievedEnsure clients have a clear understanding of the delivery methodology and all tools in place for project visibility and progress trackingPrepare and deliver timely executive summary reports covering milestones, project plans, risks, action items, decisions, issues, and change ordersCoordinate knowledge transfer processes with Trainers, BPCs, and Customer Project Managers to ensure all training activities are executed effectivelyKeep stakeholders engaged according to their level of responsibility, ensuring they are consulted and informed throughout the engagementFacilitate the sales-to-delivery transition by ensuring the services team fully understands client needs, their business context, and how the value proposition fits their expectationsTransform all deliverables, milestones, risks, assumptions, and success factors defined in the SOW into a clear, actionable project planWork closely with the services team to manage project schedules and ensure deliverables are achieved on time and in line with client requirementsLead pre and post go-live preparation activities, coordinating stakeholder communication and motivating the team through the go-live milestone#J-18808-Ljbffr

📌 Senior Engagement Delivery Lead – Servicenow (Málaga)
🏢 Cognizant
📍 Málaga