J&T; Express Spain seeks an experienced Customer Service Manager to develop localized SOPs and standardize processes in Madrid, ensuring GDPR-compliant operations. You will drive KPI optimization, oversee ticketing and call center systems, and coordinate with logistics functions to resolve issues.
The adecuado candidate will have 5+ years in express/logistics customer service, fluent Spanish with strong business English, and the ability to build and lead a team from scratch in a fast-paced
📌 Senior Customer Service Supervisor — Kpi‐driven Support Lead (Alcobendas)
🏢 J&T EXPRESS
📍 Alcobendas
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