Описание

As a Fraud & Risk Project Manager, you will play a key role in safeguarding Glovo’s platform by designing, scaling, and managing strategic fraud prevention initiatives across all operational touchpoints. You will leverage data-driven problem solving to analyze complex risk vectors, while actively collaborating with cross-functional stakeholders and consolidating country-level requirements to build robust fraud prevention roadmaps.

Задачи

- Lead the end-to-end implementation and rollout of strategic anti-fraud projects, tools, and operational processes across multiple regions and markets.
- Analyze complex fraud vectors, emerging patterns, and financial impact to identify platform vulnerabilities across customer, courier, and partner operations.
- Collaborate cross-functionally with Product, Engineering, Data Science, Operations, Legal, and Compliance teams to design and deploy automated risk rules and detection systems.
- Act as the main point of contact (POC) for regional and local country teams, gathering local fraud requirements and consolidating country-level feedback into actionable roadmap items.
- Prioritize fraud prevention initiatives based on financial impact, risk exposure, and country-specific needs to optimize resource allocation and project rollouts.
- Define, track, and report on key fraud metrics and KPIs, ensuring a data-driven balance between fraud loss reduction and user conversion rates.
- Design standardized incident response protocols and operational workflows to address high-severity fraud events swiftly.
- Evaluate external fraud prevention vendors, third-party technology tools, and identity verification solutions to enhance platform security.

Требования

- 3+ years of experience in operations management, project management, fraud prevention within tech, e-commerce, or on-demand delivery platforms.
- Strong analytical mindset with proficiency in SQL, data visualization tools (e.g., Looker, Tableau), and quantitative risk analysis.
- Proven track record of managing cross-functional projects and driving alignment across technical and non-technical stakeholders.
- Solid understanding of payment processing, identity verification, account takeover (ATO), and promotion abuse mechanisms.
- Excellent problem-solving skills with the ability to make data-driven decisions under pressure.
- Fluency in English; Будет плюсом: proficiency in Spanish and French is a plus

Условия

- An enticing equity plan that lets you own a piece of the action.
- Top-notch private health insurance to keep you at your peak.
- Monthly Glovo credit to satisfy your cravings!
- Discounts on transportation, food, and even kindergarten expenses.
- Discounted gym memberships to keep you energized.
- Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
- Enhanced parental leave, and office-based nursery.
- Online therapy and wellbeing benefits to ensure your mental well-being.

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📌 Fraud & risk project manager (Cataluña)
🏢 Glovo Group
📍 Cataluña