Do you love travel, enjoy solving puzzles, and get a kick out of finding the perfect option for a customer? Our client, an established business travel provider, is looking for a Junior Business Travel Specialist to join its contact center team in central Málaga. You'll advise and book tailor-made trips for corporate clients.

¿Es este su próximo empleo? Descúbralo leyendo la descripción completa a continuación y no dude en enviar su candidatura.
What you'll do

- Handle calls and online requests from business travellers, following clear guidelines and procedures
- Ask the right questions to understand each client's needs, then suggest smart options and extras they hadn't thought of
- Build tailor-made itineraries (dynamic packaging) by combining flights, hotels and other services, often across complex routes
- Look up fares and calculate trip prices with margins in mind, using airline (IATA) knowledge
- Make, change and cancel reservations in booking systems, and issue tickets
- Keep clients informed about fare, tax and airline changes
- Prepare booking confirmations and invoices, and check travel documents
- Upsell related and additional services, and prioritise preferred suppliers
- Keep traveller and company profiles accurate and up to date
- Bring in colleagues or specialists when a request is outside your expertise

What you bring

- Fluent Dutch and good English, both spoken and written
- A strong customer-service and commercial mindset
- Accuracy and attention to detail, especially with prices, bookings and invoices
- Comfort working with multiple systems at the same time
- Curiosity and a willingness to keep learning about destinations, suppliers and procedures
- Experience in travel, a GDS (Amadeus, Sabre, Galileo) or IATA knowledge is a plus but not required. Full training is provided. xqysrnh

What's on offer

- A career path. This role is the first step in a progression to more senior travel specialist positions
- Ongoing training in travel products, systems and destinations

📌 Dutch speaking junior business travel specialist (Málaga)
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