Key Responsibilities

- Provide support to the Guest Services team with daily guest assistance and service tasks.
- Assist with receiving, handling and following up on guest requests throughout their stay.
- Support the management of special requests, preferences and individual guest needs.
- Assist in organizing experiences, activities, reservations and additional services requested by guests.
- Support coordination with restaurants, transportation providers, activities, wellness services and other external partners.
- Collaborate with different hotel departments to ensure the proper handling and follow-up of guest needs.
- Support communication with Front Office, Reservations, F&B;, Housekeeping and other departments.
- Assist in preparing personalized information about the hotel, its services and experiences.
- Support the management and follow-up of guest amenities, special touches and surprises.
- Assist with preparing special arrivals, celebrations, VIP guests and other special occasions.
- Support guest satisfaction follow-up and communicate any issues to the relevant supervisor.
- Assist with the resolution and follow-up of guest issues, always under the supervision of the responsible team.
- Keep guest, request and service-related information updated in internal systems.
- Support the preparation and updating of departmental documents, lists and tools.
- Contribute to creating a personalized, warm and memorable guest experience.
- Comply with the quality, image, hospitality and service standards established by Nômade Temple.
- Participate in other departmental projects and tasks according to operational needs.

Profile & Skills

- Currently studying Tourism, Hospitality, Hospitality Management, Public Relations, Communications or a related field.
- Genuine interest in developing a career in Guest Services, Guest Relations and Hospitality.
- Ability to work as part of a team in a dynamic and international environment.
- Positive attitude, flexibility and strong willingness to learn. xqysrnh
- Spanish and English required;
additional languages are a plus.
- Availability: 6 months

Conditions

- €600 gross monthly stipend
- Free accommodation (only in ibiza)
- Meals included + tips
- Hotel uniform provided

📌 Guest services internship 2027 (Santa Eulalia del Río)
🏢 Nomade Temple Madrid
📍 Santa Eulalia del Río