bsport is hiring for a workforce planning role in Barcelona, Spain. You will manage forecasts, rosters, and routing to ensure optimal staffing and high service levels across multilingual support channels.
You should have 2+ years in workforce management or similar roles, with hands-on Intercom or Zendesk experience and strong analytical skills. English fluency is required, with multi-language support considered a plus.
📌 Strategic Workforce & Routing Architect (Gracia)
🏢 bsport
📍 Gracia