Who Are We?
Volkswagen Group Services
is a Volkswagen Group company oriented towards working for Group companies worldwide.
We provide services in the areas of production, logistics, data engineering (IT), engineering, consulting, quality, business services, human resources, communication, and administrative and financial services. We are focused on our clients' activities and take responsibility for carrying them out on their behalf.
We are currently hiring a IT Service Manager to join our IT Operations Hub for our new projects in
Valencia
and the
Iberia Region
with our
General Partners
at VW Group.
What Will Your Responsibilities Be?
As an
IT Service Manager
you are responsible for the end-to-end operational governance, service performance and continuous improvement of a Level 2 IT Support service.
The role acts as the central point of contact across business stakeholders, support teams, product teams, engineering teams and internal service functions, ensuring stable service delivery, SLA compliance, effective incident governance and transparent operational reporting.
The position is based in
Iberia
and operates in an international environment, with
English as the primary working language
.
1. Incident & Operations Management
Own and operate the
Central Incident Board
, including critical incidents, SLA tracking, overdue tickets and escalation follow-up.
Govern operational
JIRA boards
and ensure alignment with the relevant IT tool landscape.
Ensure proper incident qualification, prioritization and escalation across L1, L2 and L3.
Coordinate Major Incident handling when required.
Define and maintain
audit-compliant operational processes
.
Drive
Shift-Left governance
through structured Knowledge

📌 It Service Manager (Álava)
🏢 Volkswagen Group Services - Valencia
📍 Álava