Descripción del Trabajo:

Si sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud.

We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.

At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

Are you ready to lead the digital transformation to create a more sustainable world?

If you are up to challenge your creativity and make an impact, we are excited to welcome you

Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.

The Digital Project Manager is responsible for the end-to-end delivery of strategic digital and AI initiatives supporting Customer Support transformation at Schneider Electric.

Working within Schneider Digital, the role orchestrates the full lifecycle from discovery phase to global deployment and value realization, delivering scalable, data-driven solutions that enhance frontline agent efficiency, customer experience, and operational performance. and operation teams, ensuring strong alignment, execution excellence, and measurable business impact across regions.

What will you do?

1. End-to-End Program Delivery

- Own the full project lifecycle: discovery → scoping → pilot → rollout → closure

- Define and drive scope, roadmap, and success criteria definition and realization

- Ensure delivery against timeline, budget, quality, and business objectives

- Establish and maintain project governance (SteerCo, reviews, reporting)

- Lead risk, issue, dependency, and change management

2. Digital & AI Solution Delivery

- Translate business needs into scalable digital / AI use cases

- Coordinate with product and technical teams on:

- Solution design and architecture

- Data flows and system integrations

- MVP / pilot definition and execution

- Ensure alignment between business objectives and technical delivery

3. Stakeholder Alignment & Governance

- Align a complex ecosystem (business leaders, product teams, regions, support functions)

- Drive decision-making, transparency, and milestone alignment

- Manage stakeholder expectations and resolve cross-functional dependencies

- Orchestrate global governance and review forums

4. Deployment, Change & Adoption

- Ensure successful global rollout across countries and user groups

- Partner with change teams to define:

- Communication and adoption strategies

- Training and enablement plans

- Monitor and actively drive user adoption and behavioral change

5. Value Realization & Performance Management

- Define and track business impact KPIs, such as:

- Agent productivity and efficiency gains

- Automation / case deflection rates

- Customer satisfaction improvements

- Ensure benefits are measured, sustained, and optimized post-deployment

- Drive continuous improvement and scaling of solutions

6. Vendor & Ecosystem Management

- Collaborate with external vendors and technology partners

- Ensure delivery alignment on scope, timeline, and quality

7. Execution & Communication Excellence

- Deliver clear, concise, and structured communication

- Provide transparent reporting to leadership

- Demonstrate ownership, autonomy, and proactive execution

- Drive initiatives with a results-oriented and solution-driven mindset

Key to be successful in this role

- Strong ownership and end-to-end accountability for delivery and outcomes
- Ability to structure and simplify complexity into clear, actionable plans
- Excellent stakeholder alignment and influencing skills in a general matrix
- Focus on business value and user adoption, beyond just delivery
- Proactive mindset with anticipation of risks and problem-solving

Key challenges

- Managing complex, cross-functional and multi-country environment
- Balancing business expectations with technical constraints and priorities

📌 Digital Project Manager (Barcelona)
🏢 Empresa Confidencial
📍 Barcelona