Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Se pueden requerir diversas habilidades interpersonales y experiencia para el siguiente puesto. Por favor, asegúrese de consultar la descripción a continuación con atención.
Job Details
World Courier

Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries.

We are hiring an International Agent to join our busy and fast-growing Operations and Customer services team based in Coslada, Madrid.

You will be the primary contact for clients and agents based in Middle East and Africa, as well as for the whole network of World Courier offices for shipments within these regions.

You will have the responsibility to book shipments and ensure that everything is done in a quality and timely manner so that shipments are delivered on time and in perfect conditions.

Funtions:

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- Handle enquiries fromclients, agents, and World Courier officesvia phone and email inEnglish and French.

- Receive bookings via email and updateWorld Courier’s internal tracking system.

- Provide quotations via email.





- Monitor and track ongoing shipments, responding to any deviations from the plan.

- Keepclients and World Courier officesupdated on the status of their shipments, especially in case of delays.

- Action all notes sent inWorld Courier’s internal tracking system.

- Advise clear instructions forpick-up, special delivery, or temperature control handlingto agents or destination offices on how a shipment should be managed.

- Communicate anytemperature resultspromptly after delivery, checking and noting any deviations.

- Build and maintain relationships withWorld Courier offices, clients, agents, airlines, handling agents, and suppliers.

- Ensure internal systems are updated when new jobs are raised in the system.

Requirements:

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- Fluency inEnglish and French(verbal and written) –Essential.

- Prior experience or knowledge of thelogistics sector–Desirable.

- Ability to follow procedures and instructions and provide relevant information upon request.

- Proficiency inMS Office: Word, Excel, Outlook.

- Ability to work both as part of a team and independently.

- Strong team player – able to collaborate constructively with colleagues inside and outside the department to ensure excellent client service.

What’s in it for you:

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- Salary:



€27,500

- Annual Bonus Plan: 5%.

Schedule:

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- Sunday to Thursdayfrom 11h30-20h00 (Sunday 09h00-17h30)

- Flexibility to cover public holidays (paid as overtimeand receive an extra lieu day).

- During the training period(approximately 3 months):

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- Work4 days from the office(Monday to Thursday).

- After training, switch to ahybrid model: work2 days from home, one of which is Sunday.

Excellent Employee Benefits:

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- 25 days holiday allowance plus bank holidays.

- Private Healthcare Insurance

- True Blue reward Scheme

- Annual performance-based pay review

- Annual Staff events

- Career Progression Opportunities

- A unique opportunity to work for a Integral purpose led organization.

- Location: Coslada, Madrid

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier de Espana, S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibit

📌 International Agent Officer (Coslada)
🏢 Amerisourcebergen Services
📍 Coslada