Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world‑class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re customer‑obsessed, data‑driven, and focused on delivering meaningful outcomes. As a Software Engineer , you will be responsible for the design, development, deployment, and operation of features that add direct customer value. Operational excellence, code quality, observability, and adhering to engineering best practices will be a central part of your day‑to‑day work, alongside actively contributing to team discussions and shared knowledge.
Quality, excellence, and agility drive our delivery processes and you will help us maintain these standards. Using NodeJS and TypeScript back‑end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E‑Commerce, …).
Create, design, develop, test, and monitor your code in production with autonomy and high reliability
Work with your team to build high‑quality, secure, and maintainable services, participating actively in technical design and architectural discussions
Stay curious and up‑to‑date on modern software practices, tooling, and architectures, showing eagerness to adapt and apply them
You have 3 to 5 years of professional experience in software development, with solid hands‑on experience using TypeScript & NodeJS (or other backend languages such as Python/Ruby/Rails), focusing on writing secure, maintainable, and performant code.
You have practical experience working with AWS in production environments and understand how to build, deploy, and monitor services in cloud architectures.
Experience working on frontend applications is a big plus, preferably with React.
You value code simplicity, clean testing practices, performance, and long‑term maintainability.
TypeScript/Node.js, Python, REST API/GraphQL APIs, Ruby/Rails, React, AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis
We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
If you would like more information about how your data is processed, please contact us.
#

📌 Lead Software Development engineer (Madrid)
🏢 Aircall.io
📍 Madrid