About Teladoc Health International Teladoc Health International is the world’s leading provider of virtual healthcare services. Our services cover the full spectrum of healthcare needs, from simple to complex. We connect our members with primary care, mental health and specialist care. The Role The main responsibility of the successful candidate will be to provide a high-quality customer service experience, managing members’ needs in accordance with Teladoc Health International’s standards.

Key Responsibilities
• Handle members’ healthcare-related needs by phone.
• Identify and understand members’ needs.
• Collect information by phone and accurately record it in the MEC system.
• Provide alternative solutions when coverage is not available.
• Offer medical assessment in the event of a service-related complaint.
• Refer administrative queries to the Customer Service team.
• Follow and stay up to date with internal management protocols, specific agreements with insurance companies, and Teladoc Health International policies and ethical standards.

What We Offer
• Temporary contract with the possibility of extension.
• 35 hours per week, working from 22:00 to 08:00, distributed as follows:
• Week 1: Monday, Tuesday, Friday, Saturday and Sunday.
• Week 2: Wednesday and Thursday.
• Approximate salary of €21,500 gross per year.
• On-site position at our offices in Barcelona (Via Augusta 252-260), with the possibility of working remotely after six months.
• Initial paid training.
• Professional development opportunities within a world-leading healthcare services company. Requirements
• Vocational Training (FP) or equivalent qualification, either completed or currently in progress. Training related to the healthcare sector is a plus.
• Native or advanced level of Spanish, Catalan, and English is essential
• Previous customer service experience. Experience in a call center and/or healthcare environment is highly valued.
• Good knowledge of Microsoft Office.
• Organized, with strong communication skills and the ability to make decisions effectively.

📌 Customer Service Agent (Barcelona)
🏢 Teladoc Health
📍 Barcelona