Responsibilities

- Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment
- Local hands-and-feet support for general IT teams
- Troubleshooting automation and production systems (PLC, SCADA, OT networks)
- Support for software upgrades, patching, and backups in lab/OT environments
- Incident, problem, and change management (ITIL-based)
- Compliance with CSV, GxP, and data integrity procedures
- Participation in disaster recovery and business continuity planning

Requirements

- Bachelor's in IT, Engineering, or related field
- Experrience of IT/OT support experience in regulated environments
- Experience with industrial IT systems, SCADA/PLC, and lab software
- Networking knowledge (VLAN, Firewall, Routing)
- ITIL process knowledge; ServiceNow/Remedy ticketing
- Database Troubleshooting Experience MSSQL
- Available for onsite support and 24/7 on-call rotation
- Fluency in English and Spanish (both written and spoken) is essential.
- Candidate must declare Criminal Record no older than 3 months.

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📌 IT/OT Support Specialist - Zaragoza, Aragón, Spain
🏢 Robson Bale
📍 Zaragoza