Key Responsibilities
Support the Quality team with the administrative and operational tasks of the department.
Assist with monitoring compliance with the hotel's quality standards, procedures and service guidelines.
Support the preparation and follow-up of quality checklists, inspections and internal audits.
Collaborate in carrying out quality checks across the different areas and departments of the hotel.
Assist in monitoring guest feedback received through different channels and support the follow-up of relevant comments and areas for improvement.
Support the collection, organisation and analysis of guest feedback and quality-related information.
Collaborate with different departments to follow up on identified issues, incidents and opportunities for improvement.
Assist in maintaining and updating quality procedures, guidelines, checklists and other relevant documentation.
Support the preparation of reports and presentations related to quality indicators, guest feedback and improvement actions.
Collaborate with the Front Office, F&B;, Housekeeping, Spa, Maintenance and other departments to ensure consistent quality standards across the hotel.
Support the follow-up of corrective and improvement actions, ensuring that agreed actions are properly documented and monitored.
Assist in preparing and coordinating internal quality training and awareness initiatives for team members.




Support the monitoring of online reviews and other guest satisfaction channels, identifying recurring topics and relevant trends.
Help ensure that the guest experience is aligned with Nômade Temple's values, philosophy and service standards.
Maintain organised and up-to-date quality files, databases and internal tools
Support the department in identifying opportunities to improve processes, communication and the overall guest experience.
Participate in other Quality projects and tasks according to the operational needs of the department.
Profile & Competencies
Student of Hospitality Management, Tourism, Business Administration, Quality Management, Business Management or a related field.
Interest in hospitality, guest experience and service quality.
Strong attention to detail and an organised and structured approach to work.
Analytical mindset and ability to identify areas for improvement.
Good communication and interpersonal skills.
Proactive attitude and willingness to collaborate with different hotel departments.
Ability to work independently while also being a strong team player.
Customer and service-oriented mindset.
Availability: 6 to 8 months.
Conditions
€600 gross monthly stipend
Free accommodation (only in Ibiza)
Meals included
Hotel uniform provided
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📌 Quality Internship 2027 (San Juan Bautista)
🏢 Nomade Temple Madrid
📍 San Juan Bautista