Key Responsibilities
Provide support to the Guest Services team with daily guest assistance and service tasks.
Assist with receiving, handling and following up on guest requests throughout their stay.
Support the management of special requests, preferences and individual guest needs.
Assist in organizing experiences, activities, reservations and additional services requested by guests.
Support coordination with restaurants, transportation providers, activities, wellness services and other external partners.
Collaborate with different hotel departments to ensure the proper handling and follow-up of guest needs.
Support communication with Front Office, Reservations, F&B;, Housekeeping and other departments.
Assist in preparing personalized information about the hotel, its services and experiences.
Support the management and follow-up of guest amenities, special touches and surprises.
Assist with preparing special arrivals, celebrations, VIP guests and other special occasions.
Support guest satisfaction follow-up and communicate any issues to the relevant supervisor.
Assist with the resolution and follow-up of guest issues, always under the supervision of the responsible team.
Keep guest, request and service-related information updated in internal systems.
Support the preparation and updating of departmental documents, lists and tools.
Contribute to creating a personalized, warm and memorable guest experience.
Comply with the quality, image, hospitality and service standards established by Nômade Temple.
Participate in other departmental projects and tasks according to operational needs.
Profile & Skills
Currently studying Tourism, Hospitality, Hospitality Management, Public Relations, Communications or a related field.
Genuine interest in developing a career in Guest Services, Guest Relations and Hospitality.
Ability to work as part of a team in a dynamic and international environment.
Positive attitude, flexibility and strong willingness to learn.
Spanish and English required; additional languages are a plus.
Availability: 6 months
Conditions
€600 gross monthly stipend
Free accommodation (only in ibiza)
Meals included + tips
Hotel uniform provided
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📌 Guest Services Internship 2027 (San Juan Bautista)
🏢 Nomade Temple Madrid
📍 San Juan Bautista