Ryanair is Europe’s largest airline group, with over 40 years of experience connecting millions of guests across an extensive network of routes. We are a fast-paced, ambitious, and innovative company, offering exciting career opportunities across aviation, technology, operations, and support functions.Now is a fantastic time to join as we look to grow to over 800 aircraft and 300m guests within the next 8 years.Job DescriptionEU 261 Claims AdminWe are seeking a detail-oriented and organised EU 261 Claims Administrator to join our team in Madrid, Spain. In this role, you will be responsible for managing passenger compensation and baggage claims under EU Regulation 261/2004 and the Montreal Convention, ensuring strict compliance with all regulatory requirements and delivering professional service to claimants. This position requires meticulous attention to detail and the ability to manage high volumes of claims with precision and accuracy.Key Responsibilities:Assess and process EU 261, Montreal Convention, and refund claims from receipt through to final resolution in accordance with regulatory requirementsConduct thorough investigations of claims by gathering and analysing information from multiple systems and supporting documentationEvaluate claim eligibility against regulatory requirements, company policies,



and established proceduresRespond to customer correspondence and enquiries in a professional manner whilst meeting prescribed service level targetsMonitor claim deadlines and manage high-volume workloads in a fast-paced environment with consistent accuracyMaintain precise and current records across claims systems, databases, and reporting toolsPrepare detailed claim assessments and recommendations to ensure timely processing and payment of approved claimsIdentify trends, risks, and opportunities for process improvement, escalating issues to appropriate management where necessaryQualificationsRequired Skills and Experience:Fluency in English (written and verbal)Demonstrated experience in claims administration or regulatory compliance rolesAdvanced organisational and time management capabilitiesExceptional written and verbal communication skillsProficiency with Microsoft Office applicationsDemonstrated ability to analyse complex information and formulate sound decisionsRigorous attention to detail with an unwavering commitment to accuracyCompetency with claims management software or equivalent systemsProven capability to manage multiple claims simultaneously whilst maintaining stringent quality standardsPreferred Skills and Experience:Proficiency in a second European languageProfessional experience within the airline or travel industryDemonstrated familiarity with CRM platforms or customer management systemsKnowledge of EU passenger rights regulations beyond EU 261/2004Established background in customer service deliveryDemonstrated problem-solving capability with the capacity to manage challenging situations with professionalism#J-18808-Ljbffr

📌 Eu 261 Claims Admin (Madrid)
🏢 Ryanair Group Holdings
📍 Madrid