Role OverviewJoin the Quality and Customer Experience team at BBVA Allianz to improve customer experience and work with data to drive business improvements. Collaborate with different areas of the organization, monitor KPIs, and contribute to continuous improvement.What You Will DoManage quality and customer experience, monitor KPIs, prepare reports, coordinate action plans, and analyze learnings to identify improvements.Why It Might Be a FitWe're looking for a customer-oriented person with analytical skills and coordination skills to join our team. Essential requirements include a university degree, customer-oriented profile, analytical skills, and good communication and collaboration skills.RequirementsUniversity degree or Higher Degree in Business Administration, Marketing, Economics, Statistics, Psychology, or related fieldsCustomer-oriented profile and continuous improvementAnalytical skills to work with data, indicators,



and resultsOrganizational and planning skillsAbility to follow up on actions and coordinate multiple activities simultaneouslyProblem-solving orientation and search for solutionsGood communication and collaboration skills with different teamsProactive attitude, flexibility, and adaptabilityExperience or knowledge in Quality, Customer Experience, Customer Voice, or complaint and incident managementKnowledge of data analysis and reporting toolsExperience in monitoring KPIs and defining improvement plansKnowledge of the insurance sector or financial servicesIntermediate level of EnglishBenefitsHybrid work model and versátil scheduleFood and telecommuting compensationExclusive discounts on Allianz products for employees and family membersOpportunity to invest in Allianz shares at preferential conditionsAccess to continuous training and professional development programsAccess to innovative digital tools, including internal ChatGPTWellhub for promoting well-being and physical activityFree fruit and snacks in the officeOpportunity to work abroad for up to 25 days a yearTagged as: Data Analysis#J-18808-Ljbffr

📌 Quality And Customer Experience Advisor (Madrid)
🏢 RevOps Careers
📍 Madrid