Concentrix in Barcelona is seeking a Trainer & Quality Specialist to support a customer service team in the travel industry.
Por favor, verifique que tiene el nivel de experiencia y las cualificaciones adecuadas leyendo la descripción completa de esta ocasión a continuación.
You will monitor quality, provide structured feedback, and ensure consistency across human and AI-driven assessments. xqysrnh
You will train and coach teammates through onboarding sessions, address skill gaps, and analyze performance and customer feedback using Excel, DOMO, and Power BI to drive improvements.