Required Technical

Skills:
The resource MUST have the following skills and

experience:
• A minimum of 5 years of experience in a Service Desk environment, supporting customers, and the following functional and technical

skills:
• Knowledge of ServiceNow or other ticketing tools.
• Incident, Request Management and escalation
• Knowledge of one or more Operational Monitoring Tools – SCOM, OEM, NNMi, Argos.
• Alert troubleshooting and ticket escalation.
• Language fluency in English is required (verbal and written).
• Excellent telephone manners, and interpersonal skills.
• Ability to work under pressure
• Excellent problem-solving abilities The resource SHOULD have knowledge of the following:
• Active Directory On-Prem
- User creation and administration; Security groups, distribution lists, service accounts, and mailbox creation and modification.
• Azure AD




- User administration; MFA device registration; MS licensed software assignment.
• Virtual Infrastructure
- Virtual Machine builds and modification, Snapshots.
• Symantec VIP or the MFA software administration
• Networking: Basic Concepts; DHCP & DNS management
• Avamar or other backup and restore tools
• Microsoft Certificate Authority
- Managing certificate creation and renewals.
• Linux and Windows Server troubleshooting and command line
• PowerShell scripting Desirable certifications:
• ITIL V4 Foundation certification
• Diploma or equivalent in a Computer Science related area
• Highschool diploma Teleworking Option: ☒ Yes, based on schedule & rotation On-call

requirements:
☒ May be required on an exceptional basis

📌 Service Desk Technician (Valencia)
🏢 Skywaves Rise
📍 Valencia