As the European market leader in the laboratory diagnostics sector, the SYNLAB group has been operating within a strong inter­national network of laboratory doctors and specialists since 2010. Approximately 24.000 employees in 22 countries dedicate their efforts in laboratory diagnostics to human medicine.

Responsibilities:
1. Leadership & Team Management
• Lead, manage, and develop a global Workplace team of 11 employees across different countries and time zones.
• Define clear roles, responsibilities, objectives, and performance expectations within the team.
• Drive team transformation, including capability building, upskilling, accountability, and operational ownership.
• Establish a strong culture of ownership, collaboration, transparency, and continuous improvement.
• Foster a strong “one team” mindset across the Workplace and Infrastructure departments.
• Act as an escalation point for critical workplace, identity, endpoint, access management, and collaboration-related topics.
• Support change management and guide the team through organizational, technical, and process-related transformation. 2. Workplace Architecture & Technical Ownership Provide technical leadership and architectural direction for core workplace technologies, including:
• Active Directory Architecture:Domain/forest design, GPO strategy, OU structure, delegation, replication, security hardening, and privileged access concepts.
• Microsoft Entra ID / Hybrid Identity: Hybrid identity, synchronization, Conditional Access, MFA, identity protection, enterprise applications, and integration between on-premises and cloud identity platforms.
• PKI Infrastructure: Certificate authority architecture, certificate lifecycle management, templates, renewal, revocation, governance, and integration with workplace and security services.
• Remote Desktop Services / Terminal Server Environments: Architecture, operation, performance, licensing, access control, session security, and modernization of remote desktop environments.
• Microsoft 365 Services: Governance and administration of Exchange Online, Teams, SharePoint Online, OneDrive, collaboration services, retention, security, and user enablement.
• Microsoft Intune / Endpoint Management: Endpoint strategy, device enrollment, compliance policies, configuration profiles, application deployment, patching, endpoint security, and automation.
• Identity & Access Management: Joiner/mover/leaver processes, role-based access, least privilege, privileged access concepts, access reviews, approval workflows, and account governance. 3. Operations & Service Delivery
• Ensure reliable day-to-day operation of workplace services with a strong focus on availability, performance, security, and user satisfaction.
• Establish and continuously improve key operational processes, including incident, request, change, problem, access, and knowledge management.
• Define and monitor KPIs, SLAs, OLAs, service quality metrics, and operational dashboards.
• Ensure proper documentation of systems, standards, work instructions, and operational procedures.
• Drive automation and continuous improvement to increase efficiency, reduce manual effort, and improve service quality.
• Ensure consistent service delivery across countries while respecting local operational requirements.
• Improve transparency on workload, priorities, risks, service quality, and operational performance. 4. Security, Compliance & Governance
• Ensure workplace services comply with internal security policies, audit requirements, and industry best practices.
• Work closely with Information Security on identity protection, endpoint security, conditional access, privileged access, and compliance topics.
• Support ISO 27001-aligned operational controls, documentation, and evidence collection where applicable.
• Ensure secure configuration and lifecycle management of workplace platforms.




• Manage risks related to legacy technologies, technical debt, misconfigurations, unsupported systems, and process gaps.
• Strengthen the security posture of identity, endpoint, collaboration, and access management services while ensuring auditability, traceability, and regulatory readiness. 5. Transformation & Process Improvement
• Lead the transformation of the Workplace function from reactive operations toward proactive, standardized, secure, and service-oriented delivery.
• Improve process maturity across global teams and ensure consistent execution.
• Standardize workplace services, tools, policies, operational models, and support processes across countries.
• Drive automation, self-service, and modern endpoint management practices.
• Support the transition from legacy workplace infrastructure to modern cloud-based and hybrid workplace solutions.
• Identify service gaps, technical debt, process weaknesses, and improvement opportunities.
• Establish clear ownership models for platforms, services, processes, and operational tasks.
• Promote knowledge sharing, documentation discipline, and cross-training within the team. 6. Business Enablement, Stakeholder & Vendor Management
• Act as an enabling function for different business units and countries, ensuring workplace services support business operations, local requirements, and global standards.
• Collaborate closely with business stakeholders, country IT teams, local management, and relevant IT functions to understand requirements and translate them into scalable workplace solutions.
• Balance global standardization with country-specific operational, regulatory, and business needs.
• Build trusted relationships with stakeholders and ensure clear communication on priorities, risks, roadmap items, service status, and improvement initiatives.
• Manage vendors, service providers, and technology partners related to workplace services.
• Participate in global infrastructure, workplace, security, and transformation projects.
• Provide technical input for budgeting, licensing, sourcing, roadmap planning, and investment decisions.
• Ensure workplace services contribute to business productivity, operational resilience, and employee experience.

Qualifications:
Required Experience
• Several years of experience in Workplace, Infrastructure, Identity, Endpoint Management, or similar IT leadership roles.
• Proven experience leading international or distributed technical teams.
• Experience managing teams across different countries, cultures, and time zones.
• Strong background in team transformation, operational process improvement, service management, and organizational change.
• Hands-on technical knowledge in:
• Active Directory
• Microsoft Entra ID, formerly Azure AD
• PKI
• Remote Desktop Services / Terminal Server environments
• Microsoft 365
• Microsoft Intune
• Identity and Access Management
• Experience with hybrid Microsoft environments and modern workplace architectures.
• Strong understanding of ITIL-based processes such as incident, change, problem, request, and access management.
• Experience in security hardening, compliance, risk management, and audit support.
• Proven ability to manage technical roadmaps, operational risks, technical debt, and transformation initiatives.
• Experience working with business units, country organizations, and local IT teams in a global operating model. Required Skills & Competencies Technical Skills




• Strong architectural understanding of Microsoft workplace, identity, endpoint, and collaboration technologies.
• Ability to assess complex environments and define practical target architectures.
• Strong knowledge of hybrid identity, endpoint security, authentication, access control, and compliance management.
• Ability to translate technical requirements into scalable, secure, and supportable workplace solutions.
• Strong troubleshooting, root-cause analysis, and escalation management capabilities.
• Experience with automation, standardization, monitoring, and operational optimization.
• Good understanding of security-by-design, least privilege, lifecycle management, and governance principles. Leadership Skills
• Ability to lead, coach, and develop technical teams.
• Strong decision-making and prioritization skills.
• Experience driving cultural, technical, and operational change.
• Ability to build accountability, transparency, and ownership within the team.
• Ability to manage conflicts, align stakeholders, and drive decisions.
• Strong focus on performance management, capability development, and team maturity.
• Ability to operate effectively in a global and matrixed organization. Communication & Stakeholder Skills
• Clear, structured, and professional communication style.
• Ability to explain complex technical topics to management, business stakeholders, and non-technical audiences.
• Strong documentation and presentation skills.
• Ability to work effectively with business units, countries, local IT teams, security teams, vendors, and senior management.
• Strong service mindset with the ability to balance business needs, security requirements, standardization, and operational feasibility.
• Fluent English; additional languages are an advantage. Key Success Factors
• Stabilize and mature global workplace operations.
• Build a high-performing, accountable, and collaborative global Workplace team.
• Improve process discipline, service transparency, and operational quality.
• Define and execute a modern workplace technology roadmap.
• Strengthen identity, endpoint, collaboration, and access management security.
• Reduce operational complexity through standardization, automation, and documentation.
• Improve cooperation with business units, countries, and local IT organizations.
• Act as a trusted technical and managerial leader for workplace services.
• Enable the business with secure, reliable, and scalable workplace solutions.

We offer
• Flexible hybrid working model
- 2 days per week in the office, with flexibility and work-life balance.
• International exposure across Europe and Latin America, collaborating with diverse teams and stakeholders.
• The opportunity to shape and grow within an evolving contract management function where your contributions make a real impact.
• Private medical insurance, with 50% of the premium covered by the company for employees and children under 18 years old.
• Adaptable Compensation Program (Coverflex) including Meal Vouchers, Transport, and Childcare benefits.
• Unlimited access to Udemy, supporting your continuous learning and professional development.
• Corporate Benefits platform, offering exclusive discounts on travel, technology, retail, wellness, entertainment, sports memberships, and more.
• Collaborative and international work environment that values teamwork, innovation, and knowledge sharing.
• Meaningful work with purpose, supporting supplier agreements that help deliver healthcare services across multiple countries.
• Career development opportunities within a fast-growing international healthcare organization.
• Employee Referral Program, giving you the opportunity to help grow our team by referring talented professionals and receiving a bonus for successful hires.

📌 Head of Workplace (Barcelona)
🏢 Synlab International
📍 Barcelona