Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. We value performance and not hours worked. We're a remote-first team spread across time zones, so no office to report to
- work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in. So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote
- think adaptable within your country, not borderless.

Location:
Remote
- UK/Germany/Spain/Ireland/Poland/Netherlands/Lithuania/Bulgaria We’re looking for an experienced Support Engineer to join our team and own the technical and functional customer support experience end-to-end. This role sits at the intersection of technical support, engineering, and customer success. You’ll operate independently with global teammates and will play a critical role in maintaining service quality across time zones.



Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels (email, chat, phone). Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices Provide high-quality technical support to customers via various channels Contribute to the development of documentation, tools and processes to streamline support. Fluent in English is a must have; ~5+ years in a technical support, support engineering, solutions engineering, or software engineering role ~ Strong understanding of web technologies, APIs, and cloud infrastructure ~ Proficiency with SQL (joins, queries across multiple tables) ~ Experience supporting B2B SaaS products and/or working in fintech or compliance-related environments ~ Prior experience coordinating with third-party vendors and support providers Generous compensation in cash and equity ~ Remote-first Culture ~ Health insurance, dental, and vision coverage for employees and dependents
- US and Canada specific ~One-time stipend to set up a home office — desk, chair, screen, etc. ~ Monthly social meet-up stipend ~

📌 Support Engineer (España)
🏢 Sardine
📍 España