Responsibilities
* Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment
* Local hands-and-feet support for general IT teams
* Troubleshooting automation and production systems (PLC, SCADA, OT networks)
* Support for software upgrades, patching, and backups in lab/OT environments
* Incident, problem, and change management (ITIL-based)
* Compliance with CSV, GxP, and data integrity procedures
* Participation in disaster recovery and business continuity planning Requirements
* Bachelor's in IT, Engineering, or related field
* Experrience of IT/OT support experience in regulated environments
* Experience with industrial IT systems, SCADA/PLC, and lab software
* Networking knowledge (VLAN, Firewall, Routing)
* ITIL process knowledge; ServiceNow/Remedy ticketing
* Database Troubleshooting Experience MSSQL
* Available for onsite support and 24/7 on-call rotation
* Fluency in English and Spanish (both written and spoken) is essential.
* Candidate must declare Criminal Record no older than 3 months. #J-18808-Ljbffr

📌 IT/OT Support Specialist (Aragón)
🏢 Robson Bale
📍 Aragón