Position: HR Help Desk Executive (Mandarin Speaker)

Location:
Penang, Malaysia (On-site)

Working Hours
8:00 AM – 5:00 PM

Salary:
Up to RM 5,500 Age Requirement: Max 25 years old

Job Description
We are looking for a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.

Key Responsibilities
- Handle HR inquiries via chat, email, or phone in Mandarin and English
- Provide support on HR policies, employee records, payroll, and benefits
- Resolve issues or elevate complex cases to the relevant HR teams
- Maintain accurate documentation of employee interactions
- Ensure service quality and response time meet company standards
- Support administrative HR tasks when required Requirements
- Fluent in Mandarin and English (spoken & written)
- Minimum 1 year experience in Customer Service / Help Desk / HR support
- Strong communication and problem‑solving skills
- Detail-oriented and able to work in a fast-paced environment
- Basic understanding of HR processes is a plus
- Willing to work on-site in Penang

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