As a Global Services Customer Facing Excellence Process Manager, you will provide services to the different countries for all the CFE (Customer Facing Excellence) related activities. This role ensures operational excellence and process integrity across CFE analytics activities as it will be responsible for delivering CFE services for the different markets following a globally consistent process. You will be a key player for the support of the different teams in the day-to-day activities.
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This role is part of Human Pharma Services (HPS), which is our in-house organization providing services to efficiently and effectively communicate to patients and HCPs. Through our centralized global service model, we support our internal customers in engaging with their stakeholders and delivering high quality results via standardized and scalable services. As part of HP Services, the CFT (Customer Facing Teams) Hub will focus on services related to Customer Facing Excellence.
Tasks And ResponsibilitiesAct as key support from the CFE-Hub for the different countriesEnsure proper communication and coordination between the CFE-Hub and the countriesLead best practices ensuring the highest efficiency and most standard ways of working as possibleFocus on innovation to effectively identify potential growth and improvement opportunities within processes and teams.
Define and implement solutions to address identified opportunitiesEnsure the proper implementation of new solutions and track their evolution and impact in the organization as well as the adaptation over timeBe aware and consider assigned country's landscape, processes, regulations and idiosyncrasies to provide tailored support to the different countriesEffectively manage multiple tasks and priorities, demonstrating excellent organizational and coordination skillsManage the continuous improvement of the mature capability through regular enhancements.
These improvements can be driven from customer needs, regulations or GCO requirementsRequirementsBachelor's degree in Life Sciences, Business Administration, Engineering or a related field.
Master's degree preferred3-5 years of experience in CFT Excellence management and Bonus & Incentives or related sales operations roles.
Excellence in execution, demonstrating solid capacity to apply stablished methodologies in the day-to day activitiesFocus on innovation to effectively identify opportunities to re-shape processes and operations in the countries with which she/he collaboratesFull professional competency in English is required; additional languages are a plusSalesforce based tools and data visualization software knowledge (PowerBI, Tableau, ...) Flexible working conditionsLife and accident insuranceHealth insurance at a competitive priceInvestment in your learning and developmentGym membership discountsOur CompanyWhy Boehringer Ingelheim? Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed. Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after
- as we make major investments to drive general accessibility to healthcare.

📌 Customer Operations Improvement Manager (Barcelona)
🏢 Talantir
📍 Barcelona